Should I tip my pet sitter?

If you are satisfied with your service, we highly encourage tipping your pet sitter! While you are paying for their services, an additional gratuity shows them that you are thankful for their work. A tip is an extra way to show respect and appreciation for their trustworthy and professional efforts. You can leave your pet sitter cash, or tip them on our online portal when paying your invoice.

Do I get to meet my pet sitter?

We offer a “Meet and Greet” as an opportunity for our staff to meet you and your pets. This initial consultation is $20 and gives your assigned sitter the opportunity to take the time to come meet you and your pets.

You will be assigned 1-2 primary pet sitters based on the needs of your pet. We assign pet sitters that will best fit the personality of your pets. While we try to keep the same pet sitter on all visits, depending on the length of your vacation and the number of visits required, we may utilize additional sitters to provide coverage.

Will I always have the same sitter?

One of the benefits of hiring Atlantic Pet Sitting is that we work as a team. You will be assigned 1-2 primary sitters during your meet and greet. This means we have backups available in the event your primary sitter has an emergency. APS cannot always guarantee the same sitter.

Because of this policy, we will do our best to inform you before confirming your visits if your primary sitter is unavailable. We understand that some pets may need an additional meet and greet to become familiar with a new person. We are more than happy to schedule an additional meet and greet for $10 to compensate for your sitter’s time. 

In the case of an emergency- Always make sure your TimeToPet profile is up to date. This includes all pet and home information. This ensures all information is up to date in the event an additional sitter may need to step in to make sure your pet is taken care of. Updated portal information helps us work as a team to utilize your notes to ensure your pet receives the best care possible.

What is your cancellation policy?

When we book your services, we reserve exclusive time for you and your pets and have likely turned away other clients during this time.

Vacation/Pet Sitting Reservations/Overnights: Our policy applies to the entire reservation invoice amount.

• More than 2 weeks notice: Full refund.

• 7-14 days notice: 75% refund

• 3-6 days notice: 50% refund.

• Less than 3 days notice: no refund.

If a non-refundable deposit has been requested (primarily for holiday and overnight reservations), a cancellation will result in the forfeiture of the deposit.

Daily Dog Walking: We know plans change. Walks must be cancelled by 8:00 pm the day prior to avoid being charged. Our dog walker’s routes are planned by 8:00 pm the evening prior and cancellations disrupt scheduling and efficient routing.

Reservations are made to plan our availability to clients. Therefore, we cannot guarantee refunds for early arrivals home.

Why do I have to fill out an online profile?

Our clients love the fact that their pet’s routines are clearly documented in our online portal. This ensures pet care instructions are followed and allows us to customize our care according to each pet’s individual needs. 

You only need to fill out your profile one time, and if anything changes in the future. Once you complete your profile, we will have all the information we need to provide world-class professional pet care in your home.

Trust us when we say you don’t want a pet sitter driving around with notebooks of pet care instructions. Our system is efficient, safe, and uses bank-level encryption.

Do I have to give you a key to my home?

All clients are required to provide 2 keys to your pet sitter or dog walker during your meet and greet. Even if you ask us to enter through an electric garage door or a door code, we still require keys in the event of a malfunction with the garage door. But don’t worry – your keys are kept in a safe, undisclosed location, and your keys will never be tagged with personal identifying information.

If you still do not feel comfortable providing a key, you can chose to purchase a lockbox. We are not responsible for lockbox failures. If you do not provide a key, you will be responsible for any locksmith charges that may be necessary.

At the end of service, most clients opt to have us hold onto their keys in our company safe. This allows for future visits without requiring a key pickup.  We do not leave keys behind on the final visit in the event you are delayed returning home. Key pickups and drop offs will incur a $20 visit charge to compensate for your sitter’s time.

How do I know you'll show up?

Our industry leading scheduling software keeps track of our sitters at all times. We know where they are and when they visit your home. If they aren’t on time, our office is promptly notified so we can activate our backup plans. In addition, you will receive a detailed update with pictures at the conclusion of the visit. 

Do you walk dogs during inclement weather?

We walk dogs 365 days a year in every type of weather, including rain, snow and summer heat. However, your dog’s safety is our # 1 priority so we may alter walk lengths to ensure the comfort and health of your dog in the event of extreme cold or heat

I have cameras in my home. We will be watching you!

We do not have a problem with cameras in the home. In fact, they protect us and prove that we are doing our job. However, we do not allow cameras in private areas such as bathrooms, changing rooms or bedrooms (during overnights).